What is Buyer Protection?

Buyer Protection is a set of guarantees provided by Tedibox.com that enables buyers to shop with confidence on our website.

You are protected when:

The item you ordered did not arrive within the time promised by the Tedibox.

The item you received was not as described.

The item you received that was assured to be genuine was fake.

Who is eligible for Buyer Protection?

Only buyers who have purchased items on Tedibox.com are eligible for Buyer Protection.

Current accepted payments on Tedibox.com include:

Visa

MasterCard

Paypal

When am I protected by Tedibox Buyer Protection?

When the item you ordered did not arrive within the time promised.
When the item you received was not as described.
When the item you received that was assured to be genuine was fake.

The following cases are not covered by Buyer Protection:

Fraudulent charges to a credit card. If you notice any charge to your account that you did not authorize, report it to your credit card company.
Claims that an item was not delivered when the shipping company’s records show that it was
Items that were delivered and are as described but the buyer no longer wants. However, if the seller offered the “Extra Returns” guarantee, you will still be protected.

I am not satisfied with the product. What can I do?

If you are not satisfied with the product you received, you can open a dispute before the order is closed. you may follow the below steps to Open Dispute:

1. Sign in to the “My Orders” section of your Tedibox account or go to Support page.
2. Locate the relevant order
3. Click the Open Dispute button
4. Submit your refund request
Please be advised to open a dispute before the deadline which is 30 days.