WHAT PAYMENT METHODS DO YOU ACCEPT?
- We accept PayPal and all major credit cards.
HOW LONG WILL IT TAKE UNTIL MY ORDER ARRIVES?
- The duration depends on the shipping method and the destination country. Delays may occur due to Holidays and/or any unforeseen events such as floods or bad weather. Please do note as well that custom inspections can be a factor during shipment. As soon as the order ships, you will get an email with tracking information. Since our deals our heavily discounted, shipping times sometimes take up to 18 days for US orders and 4 weeks for International orders. If it’s been more than the allotted shipping time for your order, feel free to contact us and we can check on the status!
HOW DO I TRACK MY ORDER?
- Tracking numbers are included in your shipping confirmation email. Alternatively, you may use below links to track down your parcel(s).
I PLACED AN ORDER BUT NEVER RECEIVED A CONFIRMATION EMAIL FROM YOU. WHAT DO I DO?
- Our confirmation emails are sent out automatically by our order fulfillment system. If you did not receive this email from us, kindly check your SPAM folder to see if your confirmation email was sent there.
WHAT IF I RECEIVE A DAMAGED / FAULTY PRODUCT?
- If you have received a damaged or faulty product, please send us photographic, or video proof of the damage and we will send you a new working item right away (free of charge of course).
WHAT IF I AM UNHAPPY ABOUT MY ORDER AND WANT TO RETURN IT FOR A REFUND?
- Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.